Shipping Policies

Most orders ship within 1-3 business days.  You will be contacted with an alternate shipping date should delays occur.  Any applicable shipping charges are indicated on our product pages and/or in your shopping cart at checkout. 

We currently ship within the United States and are unable to offer international shipping. Due to state agricultural regulations, we are NOT able to ship to Alaska, Arizona, California, Hawaii, or Puerto Rico at this time. 

PLEASE NOTE:  We cannot deliver to PO Boxes.  Enter a valid mailing address at checkout to avoid potential delays in delivery.

For the safety and care of the live plants included in your box, we recommend that you take care to receive your package with minimal exposure to the elements. Many customers choose to receive their shipments at work. It's also fun to show off your new plants!

FOR SPECIAL REQUESTS:   Please contact sales@theplantclubshop.com or (850) 202-4899 for special shipping requests and we will do our best to accommodate.  We know how special that certain day can be, and we're honored to be a part of it.

Flat rate shipping of $15 per order.

FREE SHIPPING on orders over $75.

 

Refund & Replacement Policy

We offer refunds for any unshipped orders. Once the orders have been shipped, we are glad to replace any damaged or defective products promptly. We require photos or other approved documentation for replacement requests. Please contact us at sales@theplantclubshop.com or (850) 202-4899 to request refunds or replacements.

We are unable to offer refunds on shipments that have been marked 'delivered' by the shipping carrier.   We recommend that you pay close attention to scheduled shipping dates and make arrangements to reschedule or redirect any packages that you will be unable receive. 

We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any and all questions, comments, and curiosities. Thanks for experiencing The Plant Club and Happy Planting!